Shipping & Returns Policy
Free Standard Shipping on U.S. Orders
Your dress is made to order and your orders will be shipped to you within 21 business days of ordering. You will receive a shipping notification email with tracking information as soon as your order ships.
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.
Verification and Shipping
When placing your order, please note that Isy B. may require further verification of your order to ensure that orders are authorized by the cardholder. Verification will be completed via the email from which the order was placed. If a response is not given to our inquiries the order will be cancelled within a 48 hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Isy B. This verification may delay the shipment of your order if a timely response is not given.
- We do not accept exchanges at this time.
We accept returns within thirty (30) days of purchase. Items that have been worn, damaged, washed, or altered in any way will not be accepted. All original tags must be attached. Gift cards are non-returnable and non-refundable.
Items marked "Final Sale" cannot be returned or exchanged.
Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
Isy B. does not refund the cost of return shipping.
Isy B. does not refund duties, taxes, or shipping charges.
Refunds and Processing
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.