Shipping & Returns Policy
Free delivery on Cayman Islands orders
Orders originating in the Cayman Islands qualify for free shipping and delivery. Once we confirm with you that we have your items in stock, your order will be shipped and delivered to you within 5 business days of ordering.
Free standard shipping on U.S.A. orders over $250
Once we confirm with you that we have your items in stock, your orders will be shipped to you within 2 - 5 business days of ordering. You will receive a shipping notification email with tracking information as soon as your order ships.
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.
Verification and shipping
When placing your order, please note that Isy B. may require further verification of your order to ensure that orders are authorized by the cardholder. Verification will be completed via the email from which the order was placed. If a response is not given to our inquiries the order will be cancelled within a 48 hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Isy B. This verification may delay the shipment of your order if a timely response is not given.
We accept returns within thirty (30) days of purchase.
Please ensure that the items are returned in their original condition with all tags and labels attached. Any items that have been worn, washed, or altered in any way will not be accepted for return.
Returned items must have tags still on and be returned in original product packaging.
Returned items must have no visible signs of wear or use
Items we do not accept returns on include the following:
- Gift cards are non-returnable and non-refundable.
- Items marked "Final Sale" cannot be returned or exchanged.
- We do not accept returns on swimwear or rashguards
Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
Isy B. does not refund the cost of return shipping.
Isy B. does not refund duties, taxes, or shipping charges.
- We do not accept exchanges on swimwear or rashguards but are happy to make exchanges on any other item if we have it in stock.
- We do not cover the cost of return shipping on items to be exchanged.
Refunds and processing
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.
How to begin the return process
If you’re looking to return or exchange your order for whatever reason, we're here to help!
To initiate the return, please email us at email@example.com with the following information:
- Your name and contact information
- Order number
- Item(s) you wish to return and the reason for the return
- Once we receive the items they will be inspected and we will email you to confirm your refund. Please note that the item must still be in their unused and unworn condition. We do not accept returns on swimwear.